Returns & Refunds Policy

Last updated: [Insert Date]

At Orynvia, customer satisfaction is important to us. This Returns & Refunds Policy explains how returns, cancellations and refunds are handled.

Your Right to Cancel

As an online customer, you may have the right to cancel your order within 14 days of receiving your item, without giving a reason.

After notifying us of your cancellation, you then have 14 days to return the item.

To request a cancellation or return, you must contact us through our official contact page:

https://orynvia.co.uk/pages/contact

Please include:

• Your full name
• Your order number
• The email address used at checkout
• The reason for return, if applicable
• Photos or videos, if the item is damaged, faulty or incorrect

Return Conditions

To be eligible for a return, the item must be:

• Unused
• In its original condition
• In its original packaging where possible
• Returned with all accessories, manuals, parts and included items

Customers may inspect the item in the same way they would in a physical shop, but items that are used, damaged, altered or handled beyond what is necessary may be subject to a deduction from the refund.

Faulty, Damaged or Incorrect Items

If your item arrives damaged, faulty or incorrect, please contact us as soon as possible through our official contact page:

https://orynvia.co.uk/pages/contact

Please provide clear photos or videos of the issue.

If the item is confirmed to be faulty, damaged or not as described, we will offer an appropriate solution, which may include a replacement, repair or refund, depending on the case.

Change of Mind Returns

If you wish to return an item because you changed your mind, you must contact us within 14 days of receiving the item.

Unless the item is faulty, damaged or incorrect, the customer is responsible for the cost of returning the item.

Non-Returnable Items

Some items may not be eligible for return unless they are faulty, including:

• Personalised or custom-made products
• Sealed hygiene-related products once opened
• Perishable items
• Items damaged by misuse, improper handling or unauthorised repair
• Items returned without prior approval from Orynvia

Refunds

Once we receive and inspect the returned item, we will notify you whether the refund has been approved.

If approved, refunds will be issued to the original payment method.

Refunds are usually processed within 14 days of receiving the returned item.

Please note that your bank or payment provider may take additional time to make the funds available.

Original Delivery Cost

Where required by applicable consumer law, standard delivery costs may be refunded. If you selected a more expensive delivery option, only the standard delivery cost may be refunded.

Return Address

Do not send any item back without contacting us first.

Return instructions and the correct return address will be provided after your return request is reviewed. Sending items to the wrong address may delay or prevent your return from being processed.

How to Start a Return

To start a return, contact us only through:

https://orynvia.co.uk/pages/contact

Messages sent through unofficial channels may not be received or processed.