Official Contact Policy

Last updated: 

This Official Contact Policy explains how customers should contact Orynvia and how we handle support requests.

Official Contact Method

The only official method for contacting Orynvia customer support is through our official contact page:

https://orynvia.co.uk/pages/contact

Customers must use this page for:

• Order questions
• Delivery updates
• Return requests
• Refund requests
• Product issues
• Damaged, faulty or incorrect items
• General customer support

Unofficial Contact Channels

Orynvia is not responsible for messages sent to unofficial or third-party contact channels.

This includes, but is not limited to:

• Emails not officially listed on our website
• Phone numbers not officially listed on our website
• WhatsApp numbers
• Telegram accounts
• Social media profiles claiming to represent Orynvia
• Third-party sellers or individuals claiming to provide Orynvia support

Messages sent through unofficial channels may not be received, reviewed or answered by Orynvia.

Fraud and Impersonation Warning

Customers should be cautious of individuals, emails, phone numbers or social media accounts claiming to represent Orynvia.

Orynvia will never ask customers to send payments, passwords, card details or sensitive information through unofficial channels.

If you need support, use only:

https://orynvia.co.uk/pages/contact

Responsibility Limitation

Orynvia is not responsible for losses, delays, misinformation, payment requests, scams or issues caused by communication through unofficial third-party channels.

To ensure your request is properly received and handled, all customer support requests must be submitted through the official contact page.

Information Required for Support

When contacting us, please include:

• Your full name
• Your order number
• The email address used at checkout
• A clear description of the issue
• Photos or videos, if relevant

This helps us review your request faster and more accurately.